ATTENTION: The forum and blog here at enkord.com are closed. We have moved to a separated website:

www.totemtribe.com - Totem Tribe II: Jotun official website

Original Totem Tribe and Totem Tribe Gold forums moved there as well. This page here is kept for archive purpose. Please go to the website above if you want to ask something or discuss Totem Tribe games.
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  #1  
Old 06-21-2010, 06:48 PM
sierra sierra is offline
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Join Date: May 2009
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Question support question

does anyone know about how long it takes to get a response from tech support? tomorrow will be a week since i wrote and i haven't got a response yet. not even an automated "got your message and we're working on it" kind of response. just wondering if i should resubmit.
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  #2  
Old 06-30-2010, 08:32 AM
sierra sierra is offline
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Angry

ok, lets make that 2 weeks with no reply. is anyone in tech support still working there?

and yes, i case there is anyone out there, i have re-sent my request for help to tech support.

Last edited by sierra; 06-30-2010 at 08:39 AM.
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  #3  
Old 06-30-2010, 08:57 AM
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Guro Guro is offline
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If your issue is about the Totem Tribe, then maybe I will be able to help you?
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  #4  
Old 06-30-2010, 06:00 PM
sierra sierra is offline
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thank you guro

yes, it is about totem tribe. i recently changed computers and now have to use vista. now when i try to play totem tribe, half my screen is black and the other half is distorted. i searched for the "hgelog.txt" and "log.html" files but was unable to find them. even though i have my computer set to show hidden files. i sent screen shots to tech support as well as a copy of my DxDiag. i haven't heard a thing yet.
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  #5  
Old 07-01-2010, 08:12 AM
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Guro Guro is offline
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Hello. I have requested your mail and looked into it.
Sorry to admit, I cannot help you much. The problem itself most probably comes from your integrated videochip nVidia 6150SE, which in fact is not designed for gaming. The Vista itself is not the issue, and the rest of your hardware is quite good.
I will probably will be able to get some more information from log files ( they are at C:\ProgramData\Enkord\Totem Tribe ( not Program Files! ) ), though I'm afraid that will not help much.

Have you tried to run any other games on this system?
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  #6  
Old 07-02-2010, 09:06 AM
sierra sierra is offline
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guro,

thank you for your help in this matter. i have found the files in question and will send them into the tech support.

your question of if i am playing other games on this system started me checking all my games. i have played a few already with no issues. however, now that i have checked all my games (171 downloaded games) i find another game that is having nearly the same problem as totem tribe. that game is jurassic realm (bought from a game portal not the developer).

i found minor glitches in about 8 of the other games. only these 2 games are completely unplayable. i will also include this game to the request for help from tech support.

also i am a beta tester for 3 different game portals and 4 game developers. i have beta tested (quite happily) a game from enkord in the past, although not on this computer. i am having no trouble (other than the normal problems that come with beta testing) while playing these games.

thank you again for your help.
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  #7  
Old 07-17-2010, 09:52 AM
sierra sierra is offline
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ok, i have just sent in an updated request for tech support regarding the two games listed above. i realize this is the start of a weekend and i will not hear anything for at least a few days. but lets see how long it takes.
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  #8  
Old 12-17-2010, 03:41 PM
Perheart Perheart is offline
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Join Date: Aug 2010
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Default Totem Tribe Gold

Quote:
Originally Posted by Guro View Post
If your issue is about the Totem Tribe, then maybe I will be able to help you?
Guro, I have been trying to get an answer from support too, I have had to buy a new computer because the old one messed up on me and now I am trying to get the game on my new one but don't have my Ref. #. I can't get the number from support and so I can't play my game and I love the game. I play it over and over but now I can't.

Is there anyway that you could help me with that?

My name and e-mail address:
Evelyn Bennefield
evelynbennefield@yahoo.com

I sure hope you can help me!
Sincerely,
Evelyn aka Perheart

The game is Totem Tribe Gold.
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  #9  
Old 12-19-2010, 05:36 PM
Perheart Perheart is offline
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Join Date: Aug 2010
Posts: 5
Default Totem Tribe Gold:

Is there someone out there that can help me. I really need my key code for totem tribe gold so I can download it to my computer and keep playing it? I asked Guro but haven't gotten a reply yet.
Please someone Help me.
Perheart
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  #10  
Old 01-28-2011, 06:54 PM
manicho5 manicho5 is offline
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Join Date: Jan 2011
Posts: 1
Smile Wondering

Could you tell me what is the girl yelling help in the game? I hear her alot. Is this someone you have to find? I love your game totem tribe.
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