If your account was locked, you cannot access it until you
will answer the secret question you have entered on account
I know the answer to secret question.
If you know the answer, all you need is to login normally and
enter the answer when prompted. Don't forget to change the
password afterwards if the account was locked all of a sudden -
chances are someone else got the access to your account.
I have forgot my secret answer and I don't have mobile phone attached.
When you lost control of your account, in case you forgot
secret answer and haven't attached mobile phone to it, you have
to submit manual recovery request to us providing your personal
ID documents matching your name entered during account creation.
I cannot recover account because real name associated with my
account is wrong but I have mobile phone attached.
If you name have entered invalid real name during registration
like gibberish, or you have changed your name in real life, you
can request name change it in the account here. You have to write
explanation why would you need the name change. For security
reasons we will approve the name change only it your
justification is reasonable. I.e. if you have changed your name
in real life, you will have to attach documents that proove that.
(If you have entered wrong real name and don't have phone
attached, unfortunately you will not be able to recover it,
because we will be unable to verify you are the true account
I don't have mobile phone linked to my account and I have
entered random name during account creation.
If you don't have mobile phone attached and you haven't entered
your real name during account creation, there is no way we can
verify you are the real owner of specific account. Unfortunately
recovery is not available in this case. You can only start the
game from scratch by creating a new account. Please, pay serious
attention to registration details this time.
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