It's a pity to hear about such problems, but tablet version of the game was made by G5 under our license so I think only them can fix your troubles. We only made Windows and Mac versions and they don't have such problems.
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Originally Posted by lincolnbrown
Is there really a gem there, and if so, how do I get it?
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Does your version of Totem Tribe Gold have some hints on world map? In our version when you move mouse over the island, it shows how many gems left on that island and what colors they are, but since tablets don't have mouse perhaps it is implemented in some other way.